Frequently asked questions (FAQ)

1. How does your home delivery work?

We offer home delivery directly to your door. The orders are delivered in an unbroken cold chain to ensure that the meat stays at the right temperature all the way through. If you are not at home at the time of delivery, the package can be left outside your door, and we will inform you of this via SMS or phone.

2. How long does the delivery take?

Delivery times vary depending on your location, but we always aim to deliver within 1-3 working days of your order being processed. You will receive a confirmation by e-mail when your order is on its way.

3. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email or text, which you can use to track your delivery.

4. What payment options do you offer?

We offer several secure payment options via Klarna, including card payments (Visa, Mastercard, AMEX), Swish, direct bank transfer and partial payments.

5. Is the meat fresh or frozen?

We sell both fresh and frozen meat. In the product description, you can always see whether the product is frozen or fresh at the time of delivery.

6. What happens if I am not satisfied with my order?

We always strive to deliver the highest quality. If something in your delivery does not meet your expectations, contact our customer service as soon as possible. We may offer a replacement product or a refund depending on the situation.

7. How are your products packed?

All our products are packed in boxes that keep the meat cool during transport. Our meat products are vacuum packed to guarantee freshness.

8. Do you have organic meat?

Yes, we offer organic meat from selected producers. You can see if a product is organic by checking its specifications on the product page.

9. Can I cancel or change my order?

If you wish to change or cancel your order, please contact us as soon as possible before it has been shipped. Unfortunately, once the order has been sent, we cannot change it.

10. How do you deal with allergens?

Our products can be handled in environments where other allergens are present. We recommend that you read the product descriptions carefully and contact us if you have any specific allergies or questions about ingredients.

11. How do you handle returns?

Due to food safety, we cannot accept returns of meat products. If there is a problem with your delivery, please contact us as soon as possible and we will help you find a solution.

12. Which areas do you deliver to?

Check if we deliver to your area by entering your postcode at checkout.

13. Can you pick up your item on site?

Of course! It's completely free and very flexible.

Quality from door to door

For us, it is very important that the quality of the products is as good when they left us as when they arrived at the customer.

That's why we pack all products in sealed cooler bags. The order is then transported in a refrigerated truck to guarantee the correct temperature of your products.

Orders are packed every Wednesday and delivered Thursday, Friday or Saturday. Order before 08.00 Wednesdays to be able to choose a delivery day the same week.

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